Frequently Asked Questions

General

How do I get to CropConnect?

Go to CropConnect.com.au or follow the link from the GrainCorp homepage.

How do I get to CropConnect on my mobile or tablet?

CropConnect is a website that can be viewed across mobiles, tablets and computers. You can access it from an internet browser on your device (such as Safari or Chrome) by accessing the link CropConnect.com.au.

Once you have opened the site, you can then save it to your bookmarks or home screen for quick access.

CropConnect is not an app, so you will not find it in any of the app stores.

How do I get login access to CropConnect?

We have simplified the login across CropConnect, GrainTransact, Time Slotting, GrainCorp Mobile App and Cargo Nomination Workflow. You can now access these systems using the same login details: your email and a password. 

If you've previously used GrainTransact and:

  • You've already updated and validated your email - simply use this email and the temporary password that was sent to your email address to change your password. Once you've successfully changed your password, you can use these details to log in.
  • You've not updated your email - please register for access.

If you've not used GrainTransact or CropConnect, please register for access.

Need further help?

How do I get to GrainTransact from within CropConnect?

When viewing on a computer, there is a link to GrainTransact in the top right of CropConnect. You'll also find a link back to CropConnect in a similar location on GrainTransact. You can easily change between the two systems without having to re-enter your login details.

You will not be able to do this on tablet or mobile as GrainTransact isn't available on these devices.

Where does CropConnect get price and market information from?

All prices and market information presented is based on the offers and bids placed in CropConnect as well as the cash prices placed through GrainTransact. It is not restricted to GrainCorp only, it includes any buyer who places a bid (cash price).

Do I need to be connected to the internet to use CropConnect and what happens if I lose connectivity?

Yes, based on the nature of a live marketplace information is constantly changing, so you will need to be connected to the internet to ensure the information you are viewing is correct.

If you happen to lose connectivity halfway through placing or transacting with an offer / bid it could either submit or not at all. To confirm if the offer, bid or transaction has gone through, please first ensure you are connected to the internet. Then go to 'Active Offers', 'My Active Bids' or 'Trade History' depending on the action you were trying to perform, wait a couple of minutes and then refresh your browser. On update of the data you will see if your offer, bid or transaction has gone through.

If you have any concerns, please contact the Stocks Team.

What happens if CropConnect is not available?

If you have bids and/or offers during an unplanned outage, we will contact you to let you know your options.

Where do I find the menu on mobile and tablet?

If you can't see any of the menu items then you will find them collapsed behind the menu icon ('three lines') in the top right hand corner. Simply tap on this to access the menu. This is so you can still easily access the menu on smaller screens such as tablet and mobile.

What commodities can I sell or buy on CropConnect?

Currently on CropConnect you can sell or buy Wheat, Barley, Canola, Durum, Sorghum and Chickpeas.

If you would like to transact on other commodities please contact the Stocks Team.

What seasons can I sell or buy on CropConnect?

CropConnect currently only supports the current season of grain coming into warehouse. If an offer exists, on changeover of seasons it will no longer be visible. If a bid happens to be placed for an older season it can not be transacted with.

If you would like to transact on an older seasons please contact the Stocks Team.

What grades are GrainCorp accepting this season?

You can find the list of grades being accepted by GrainCorp for this season's harvest and their corresponding quality parameters on the Technical Services & Quality page on the GrainCorp website.

Not all grades are available at every site. If a grade is not available at a site, then you won't be able to create a bid for it.

Please note, there are only selected commodities that can be transacted through CropConnect.

What type of transactions are supported?

CropConnect supports cash transactions only, between growers and buyers. All transactions are "Receival Only" payment option, which means growers pay the storage fees and buyers pay the receival fees.

Accounts

I'm both a buyer and grower, how do I change the role I'm acting on?

Your buyer and grower profile is now combined in the one login. To change the role you're acting on, simply access the drop down menu from where your email is displayed in the top right hand corner. From here you can easily switch between your grower and buyer profiles.

On tablet or mobile, simply tap the menu icon to reveal the menu first.

How do I view my other NGRs?

You can find the NGR account you are currently viewing in the top right of CropConnect. This is the NGR you are acting on when placing an offer or accepting a bid. From here you can access a drop down menu and change to any of the other NGR accounts you have linked.

You can also set your default account from within settings.

Tickets

What is an offer and how can I create one?

An offer is a nominated price that a grower has placed on CropConnect to sell one of their holdings. An offer can be made up of part or a whole ticket, or a combination of these. 

A grower can create an offer either by indicating the total tonnes they wish to sell (tickets will be selected automatically, from oldest to newest) or by selecting the tickets they wish to sell and then indicating the tonnes for each ticket. They then set the price and confirm the duration the offer is valid for. An offer can be created from anywhere a 'create new offer' or 'place offer' button is displayed.

Can I sell part or only the whole ticket?

When creating an offer, you can choose the amount of tonnes you want to allocate from each ticket. If part of a ticket is on offer, then the remaining tonnes can only be sold via a Grower to Buyer Transfer either through GrainTransact for pool or contract, or through CropConnect for cash.

Can I Croptimise my tickets that are on offer?

No, only tickets that are in your holdings and not already up for offer can be Croptimised. Any tickets currently up for offer will need to be cancelled before they can be Croptimised. This include any tickets that are partly on offer.

For more information on Croptimiser and updates for the current harvest please visit Croptimiser.com.au

Where can I view a Grower Delivery Summary?

Currently these are not provided in CropConnect. You can still view a Grower Delivery Summary in GrainTransact. However, this has moved locations to Reports > Grower Receivals Grower Delivery Summary (Live).

In CropConnect, you can view your trade history which lists all transactions completed in CropConnect. This is located under 'My Stock' > 'Trade History'.

Prices and tonnage limits

What is a bid and how can I create one?

A bid is a cash price that a buyer has placed on CropConnect for a specified quantity of grain they wish to purchase. Bids update on the hour according to NSW Time (AEDT/AEST).

Bid prices are fixed, except Canola which all have increments (+/- oil and admix).

A buyer can create a bid from anywhere a 'create new bid' button is displayed, or by uploading a cash price file. To place a bid, a port zone tonnage limit needs to be specified by either adding a tonnage limit from the 'Tonnage Limits' menu, or uploading a tonnage limit file.

Preferred buyers

What is a preferred buyer?

A preferred buyer is a buyer that a grower has chosen to deal with on CropConnect. Growers can still place offers and accept bids without choosing a preferred buyer. However, a buyer needs to be a preferred buyer to accept or automatically match with the grower's offers. So an offer will not transact unless at least one preferred buyer is selected by the grower.

How do I create and manage my preferred buyers list?

You can create and manage you preferred buyers by going to 'My Stocks' > 'Preferred Buyers'. From here you can select the buyers you wish to add from the 'Add preferred buyers' tab, or select the buyers you wish to remove from the 'My preferred buyers' tab.

Please note, buyers can join or leave the marketplace and can change their advertised payment terms at anytime. It is your responsibility to manage your list of preferred buyers and monitor buyer's payment terms.

Transactions

Why can’t I do a cash Grower to Buyer Transfer like before?

You can through CropConnect, we just have a new name for it. The cash prices you see in GrainTransact are now referred to as "bids" in CropConnect. Accepting a bid is the same as creating a cash Grower to Buyer Transfer as you previously did in GrainTransact.

In CropConnect growers can now also place an “offer”.

How can I do a Grower to Grower Transfer?

CropConnect currently doesn't offer this type of transaction. Transactions such as Grower to Grower Transfers can still be performed in GrainTransact as before or by contacting the Stocks Team.

Can I cancel or undo an accepted offer or bid?

No, all transactions through CropConnect are final, including any auto-match transactions. If you have any concerns, please contact the Stocks Team.

What is Auto-matching?

If there is an offer in the marketplace and a bid of equal or greater price (for the same holding) then it will auto-match and transact at the bid price. Auto-matching occurs:

  • for the highest price first,
  • then on a first-in first-served basis,
  • only between growers and their preferred buyers, 
  • and when no Auto-match Curfew is in place.

What is the Auto-match Curfew?

The Auto-match Curfew is a time period in which no auto-matching or accepting of offers can occur. During this curfew, the marketplace can still be accessed, offers and bids can still be placed and growers can continue to accept bids. 

The Auto-match Curfew is in place: 

  • Outside the hours of 10am-6pm Monday-Friday (NSW Time - AEST and AEDT during daylight savings).
  • On weekends.
  • During NSW Public Holidays.

Notifications

How do I change my notifications?

Notifications can be changed in 'Settings'. This can be accessed by simply selecting it from the drop down menu where your email is displayed in the top right hand corner.

Feedback

I gave a buyer a negative rating so why are they still on the marketplace?

GrainCorp will monitor feedback. If a buyer receives a large amount of negative feedback from growers then action may be taken to address the concerns expressed.

If you have given negative feedback about a buyer and do not wish to deal with them, you can remove them from your preferred buyers list. To learn more please refer to, how do I create or update my preferred buyers list?

How do I provide feedback about CropConnect?

If you are logged in, you can find a "Feedback?" link located below the filters in the left hand panel. The left hand panel is visible on most main pages. 

Currently, you can only provide feedback while using a computer or tablet (in landscape orientation).

Troubleshooting

Why can't I see my tickets?

There are a few reasons as to why:

  • The tickets are not for the current season, only holding for the current season can be sold on CropConnect.
  • They are for a commodity not currently on CropConnect. Please refer to What commodities can I sell or buy on CropConnect?
  • They have already been placed up for offer or sold.
  • They have been place on another marketplace.
  • They may be currently blocked (this can be viewed against your tickets in GrainTransact).

If you would like to perform a transfers for tickets that are not visible, please contact the Stocks Team.

Why can't I see my offers?

There are a couple of reasons as to why:

  • The offer was for a previous season, only offers for the current season are visible and can be transacted through CropConnect.
  • It has already been transacted with, either through an auto-match or a buyer accepting. Please check your 'Trade History'.

If you would like to transact on an older seasons please contact the Stocks Team.

Why aren't the offers and bids updating?

CropConnect requires an internet connection to display market information. Please ensure you are connected to the internet (via either cable or Wi-Fi) and the connection is working.

Information could change at any time with the buying and selling of grain, so we also advise that you regularly refresh your page to make sure you have the most up to date information.

I tried to accept a bid but it won't let me - it says it is no longer available.

There are a couple of reasons as to why it may no longer be available:

  • The buyer has removed or edited their bid.
  • The bid has reached its tonnage limit and can no longer accumulate tonnes.

I’ve put up an offer but it didn't auto-match, why not?

There are a few reasons as to why this may have happened:

  • There may be an Auto-match Curfew in place, no auto-matching occurs during this time.
  • There may be no matching bids from your preferred buyers, auto-matching will only occur with your preferred buyers.
  • There may be no matching bids with enough tonnage remaining, offers are matched first by price and then on a first-in, first-served basis.
  • There may be no matching bids as the buyer's price has since changed, new bid prices are released on the hour (NSW Time).

What browsers or devices are supported?

If using a computer, CropConnect is best viewed with the browsers: Internet Explorer v10+, Microsoft Edge, Google Chrome (latest), Safari (on Mac v9.1.1+) or Firefox (v47+).

If using a tablet or mobile, CropConnect is best viewed:

  • For Apple devices using iOS 8 and above, with Safari.
  • For Android devices using operating system of 4.4 and above (KitKat, Lollipop, Marshmallow), with the native browser or Google Chrome.

If you are having issues and not using one of the above, please upgrade to ensure you get the best experience out of CropConnect.

Contact

Who do I contact if I need further help?

You're not on your own! If you require any further assistance with CropConnect, performing transactions or accessing any of our systems please contact the Stocks Team on 1800 809 482 (option 1) or email stocks@graincorp.com.au